Careers

Department: Customer Service Location: Coldwater, OH (Main Office)

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and in-person inquiries (related to billing, service questions, and technical support).

• Diagnose and resolve common internet connectivity issues or escalate complex problems to the technical team.

• Process service change requests, new sign-ups, and manage customer accounts accurately.

• Provide friendly, dependable service that aligns with our local reputation.

Qualifications:

• High school diploma or equivalent; associate degree preferred.

• Excellent verbal and written communication skills.

• Proficiency in basic computer applications and strong organizational skills.

• Previous experience in a call center or customer-facing role is a plus.

Department: Technical Operations Location: Van Wert, Shelby, and Mercer Counties

Key Responsibilities:

• Perform professional installation, testing, and troubleshooting of Fiber and Wireless broadband equipment at residential and business customer premises.

• Ensure all installations meet company quality standards and adhere to safety guidelines.

• Educate customers on equipment usage, Wi-Fi password setup, and basic troubleshooting procedures.

• Maintain accurate records of work performed and inventory used.

Qualifications:

• Prior experience in telecommunications, cable, or electrical installation preferred.

• Strong problem-solving skills and technical aptitude.

• Ability to work independently and manage time effectively.

• Valid driver’s license and ability to work outdoors in various weather conditions.