cs@nwohiobb.com
419-678-0178
Get Started

Service Calls

Northwest Ohio Broadband delivers simple, high-speed wireless internet across Northwest Ohio, proudly serving communities in Van Wert, Mercer, Darke, Shelby, and Auglaize counties.

Issues We Cover

  • Wild animals chewing wires at house.
  • Lightning damage to antenna
  • Defective Antenna or WIFI router
  • Re-Align antenna due to weather
  • Slow Speeds tested by tech wired at router
  • Remount antenna to same spot, after new roof installed.
  • Defective wiring / bad connection
Cheerful young Asian woman in casual clothes sitting at table with laptop and coffee and smiling while taking selfie on cellphone in contemporary train

Speed Up To

100MB
/Second

Billable Issues

  • WIFI Router Reset Button Pressed (Additional $50 Fee)
  • Customer damaged wiring
  • Wires not plugged in or wired wrong / backwards.
  • Pets chewing / damaging wiring
  • Power surges with no surge protector strip used.
  • Antenna or router relocation at customer's request.
  • Slow Speeds over WIFI, but test fine when wired
  • Slow speed report, but tests fine by tech at POE Adapter, using wired test.

Billable Issues

  • Customer owned equipment
  • VPN connectivity / speed issues
  • Customer cuts wiring by mowing, gardening, digging, etc.
  • WIFI Password Change
  • WIFI Extender Used
  • Any networking or speeds beyond the Demarcation Point.
  • Damage to antenna or equipment by people at residence.
  • Damage / cuts by animals due to customer not burring wire.