Customer Care Specialist

Department: Customer Service Location: Coldwater, OH (Main Office)

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and in-person inquiries (related to billing, service questions, and technical support).

• Diagnose and resolve common internet connectivity issues or escalate complex problems to the technical team.

• Process service change requests, new sign-ups, and manage customer accounts accurately.

• Provide friendly, dependable service that aligns with our local reputation.

Qualifications:

• High school diploma or equivalent; associate degree preferred.

• Excellent verbal and written communication skills.

• Proficiency in basic computer applications and strong organizational skills.

• Previous experience in a call center or customer-facing role is a plus.