Customer Support

Support & Customer Resources

Quick access to account tools, service information, troubleshooting, network status and helpful guides from Northwest Ohio Broadband.

Customer Tools

Everything you need in one place.

Access billing, email, service status, speed testing and common support resources.

Check current outages, maintenance notices and recent incidents.

Access your customer billing and payment options.

Access Northwest Ohio Broadband customer webmail.

Test your internet connection and review speed-testing tips.

Answers to common internet, billing, equipment and service questions.

Learn about troubleshooting, service visits and service-call charges.

Policies & Information

Pricing & Fees
Internet plans, installation, equipment and service-related charges.

Using Your Own Router
Learn about using customer-owned Wi-Fi routers and equipment.

Beta Test Program
Learn about opportunities to test new equipment, speeds and services.

Compare Your Options

Different internet technologies work better in different situations. Our guides explain the important differences.

Compare network technology, local support, equipment, latency and other important considerations.

Learn how cellular home internet differs from a locally operated fixed-wireless network.

Need More Help?

If you cannot find what you need, contact Northwest Ohio Broadband for assistance.

Contact Support