Privacy Policy
Last updated: September 2, 2026
Northwest Ohio Broadband LLC (“Northwest Ohio Broadband,” “NWOHIOBB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you use nwohiobb.com, submit information through our website, or communicate with us, and how that information may be used and protected.
Information We Collect
We may collect information that you voluntarily provide through our website forms, including your name, email address, telephone number, service address, account information, requested services, availability or coverage information, beta program information, cancellation or account-service-request information, and any message or other information you choose to provide.
Our systems may also automatically record limited technical information such as your IP address, browser type, device information, requested pages, timestamps, and server or security log information. We use this information to operate, troubleshoot, secure, and improve our website and services.
How We Use Information
Information submitted through our website may be used to respond to inquiries, determine service availability, provide quotes or service information, process account-related requests, administer beta programs, provide customer support, prevent abuse or spam, maintain website and network security, and operate or improve our services.
Website Forms
Our website includes forms for contacting Northwest Ohio Broadband, checking service availability, requesting participation in programs, and submitting certain account or service requests. Information submitted through these forms may be stored in our website administration system and may also be delivered to authorized Northwest Ohio Broadband personnel by email.
For security and abuse prevention, form submissions may include the submitting IP address, submission time, and other technical information necessary to identify or prevent automated or abusive requests.
Cloudflare Turnstile
We use Cloudflare Turnstile on certain website forms to help distinguish legitimate visitors from automated or abusive traffic. When Turnstile is used, Cloudflare may process technical information necessary to provide its security and anti-abuse service. Cloudflare’s handling of information is governed by its own applicable privacy policies and terms.
Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for website operation, security, session management, administrative login functions, or other site features. Third-party services used by the site may also use their own technologies as necessary to provide their services.
Server and Security Logs
Our web servers, security systems, and network infrastructure may maintain logs containing IP addresses, request information, timestamps, errors, security events, and similar technical information. These logs are used for troubleshooting, system administration, fraud or abuse prevention, cybersecurity, and maintaining the reliability of our services.
How We Share Information
We do not sell personal information submitted through our website. We may share information with service providers that assist us in operating our website, communications, hosting, security, or other business systems when reasonably necessary to provide those services.
We may also disclose information when required by law, legal process, court order, regulatory requirement, or when reasonably necessary to protect our customers, our network, our business, our rights, or the security of our systems.
Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide or support services, maintain business and security records, resolve disputes, comply with legal or regulatory obligations, and protect our systems and customers. Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative and technical safeguards designed to protect information handled through our website. However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. Those services operate independently from Northwest Ohio Broadband and are responsible for their own privacy practices. We encourage you to review the privacy policies of third-party services before providing information to them.
Your Privacy Requests
You may contact us to ask questions about information you have submitted through our website or to request correction or deletion of information when appropriate. Certain information may need to be retained for legal, regulatory, security, billing, accounting, or legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, services, technology, or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how information submitted through this website is handled, contact Northwest Ohio Broadband LLC at cs@nwohiobb.com or through our Contact page.