Using Your Own Router
You may use your own Wi-Fi router or networking equipment with Northwest Ohio Broadband, but there are important support and compatibility differences to understand.
Can I use my own router?
Yes. You may use your own Wi-Fi router or networking equipment.
However, we highly recommend using Northwest Ohio Broadband-provided
equipment, which is included with service.
When you choose customer-owned networking equipment, Northwest Ohio
Broadband’s technical-support responsibility ends at our outdoor antenna
and service connection.
Because we cannot remotely manage or see inside customer-owned equipment,
we cannot troubleshoot, test, configure or verify devices beyond that point.
Additional troubleshooting fees may apply.
NWOHIOBB Equipment
Full support for Northwest Ohio Broadband-provided and managed networking equipment.
Customer-Owned Equipment
Support stops at the Northwest Ohio Broadband outdoor antenna/service connection.
Currently Supported Routers
Using a compatible router helps reduce connection problems and provides
better compatibility with the Northwest Ohio Broadband network.
TP-Link Wi-Fi 6
- TP-Link AX1500
- TP-Link AX1800
- TP-Link AX3000
TP-Link Mesh
- TP-Link Mesh systems
- Whole-home Wi-Fi configurations
Netgear Routers
Netgear routers are not supported on our network due to ongoing
firmware-stability issues that may result in slowdowns, dropped
connections or equipment requiring a factory reset.
Router Settings
If you choose to configure your own router, the following settings
are recommended for compatibility with the Northwest Ohio Broadband
network.
Channel 1, 6 or 11 • 20 MHz channel width
Channel 32, 34, 36, 38 or 157 • 20 MHz channel width
Use a strong Wi-Fi password and a separate strong router-management password.
Use Access Point / AP Mode when available.
Use a LAN IP address of 192.168.2.1/24.
Configuration is your responsibility.
Northwest Ohio Broadband does not provide routine configuration,
troubleshooting or warranty support for customer-owned routers.
For help operating customer-owned equipment, contact the equipment
manufacturer or the retailer where it was purchased.
Want us to program your router?
Northwest Ohio Broadband can provide onsite programming of
customer-owned networking equipment as an advanced technical service.
Programming does not convert customer-owned equipment into
Northwest Ohio Broadband-supported equipment. Future configuration,
troubleshooting and warranty support remain the customer’s responsibility.
$299+
depending on equipment and work required
Our Network & Equipment
- Outdoor service antenna
- Northwest Ohio Broadband service connection
- Company-provided managed equipment
- Network-side troubleshooting
Your Equipment & Network
- Customer-owned router configuration
- Third-party mesh or Wi-Fi systems
- Firmware updates
- Router passwords and settings
- Manufacturer warranty issues
- Internal networking and connected devices
Customer-owned equipment may result in troubleshooting charges.
Service calls involving customer-owned routers, Wi-Fi equipment,
internal networking or devices beyond our service connection may be billable.
Use Northwest Ohio Broadband-managed equipment for the easiest support experience.
If you have questions about router compatibility or your service connection,
contact our support team.