Pricing & Fees
Installation, support, equipment and account-related charges for Northwest Ohio Broadband internet service.
Installation Charges
Standard Installation
Includes J-arm mount or tripod with up to 10 feet of pole, up to 150 feet of outdoor Cat5e cable and a single hole through one wall.
Non-Standard Installation Add-On
May include a 4×4 post, up to 10 feet of pole, up to 300 feet of outdoor cable, difficult installations or work requiring more than two hours of labor. Cable burial is not included.
Additional Router Installation
Includes a Northwest Ohio Broadband-provided router and installation of up to 100 feet of additional indoor cable.
Account & Service Changes
Service Plan Change
Change your internet service plan, subject to plan availability at your location.
Update Personal Information
Update your customer contact information or payment method.
Resume Suspended Service
Applies when an account is more than 30 days past due and service has been suspended for non-payment.
Equipment Re-Installation
Re-installation after service was canceled or disconnected, equipment was removed and the customer later resumes service.
Service & Support Charges
Standard Service Call
May include equipment reprogramming, customer-damaged cable repair, moving cable or antenna equipment, adding equipment or antenna realignment.
Remote Wi-Fi Password Change
Available for Northwest Ohio Broadband-owned and managed Wi-Fi routers that can be accessed remotely.
Remote Troubleshooting
Troubleshooting customer equipment or network issues beyond the managed Wi-Fi router.
Wi-Fi Router Remote Access
Turn remote access on or off for supported managed router equipment.
Reset Button Reprogramming — In Office
Reprogramming required after a managed router has been factory reset.
Reset Button Reprogramming — In Home
On-site reprogramming required after a managed router has been factory reset.
Equipment Non-Return Charges
These charges may apply when company-owned equipment is not returned or made available for pickup following cancellation or disconnection.
Non-Return of Antenna
Applies when company-owned antenna equipment is not returned or made available for pickup.
Non-Return of Wi-Fi Router
Applies when a Northwest Ohio Broadband-owned Wi-Fi router is not returned or made available for pickup.
Please Use Official Customer Support
Customer support requests should be made through Northwest Ohio Broadband’s official
support channels. Employees’ personal phones, personal email accounts and personal
social-media accounts are not authorized customer-support channels.
Contacting employees through personal methods regarding service may result in a
$100 charge during business hours or a
$200 charge after hours, plus $5 per minute/message.
This policy helps protect employees’ personal and family time while ensuring customer
requests are handled through the proper support process.
We’re here to help.
Contact Northwest Ohio Broadband if you have questions about installation, equipment, service calls or account-related charges.