Issues We Cover
Wild animals chewing wires at house.
Lightning damage to antenna
Defective Antenna or WIFI router
Re-Align antenna due to weather
Slow Speeds tested by tech wired at router
Remount antenna to same spot, after new roof installed.
Defective wiring / bad connection
WIFI Router Reset Button Pressed
(Additional $50 Fee)
Customer damaged wiring
Wires not plugged in or wired wrong / backwards.
Pets chewing / damaging wiring
Power surges with no surge protector strip used.
Antenna or router relocation at customer's request.
Slow Speeds over WIFI, but test fine when wired
Slow speed report, but tests fine by tech at POE Adapter, using wired test.
Slow speeds when customer is using own WIFI router
Customer owned equipment
VPN connectivity / speed issues
Customer cuts wiring by mowing, gardening, digging, etc.
WIFI Password Change
WIFI Extender Used
Any networking or speeds beyond the Demarcation Point.
Damage to antenna or equipment by people at residence.
Damage / cuts by animals due to customer not burring wire.