{"id":1121,"date":"2025-11-28T10:58:18","date_gmt":"2025-11-28T10:58:18","guid":{"rendered":"https:\/\/nwohiobb.com\/?page_id=1121"},"modified":"2025-11-28T11:07:36","modified_gmt":"2025-11-28T11:07:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/nwohiobb.com\/?page_id=1121","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1121\" class=\"elementor elementor-1121\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc839c e-con-full e-flex wpr-particle-no wpr-jarallax-no e-con e-parent\" data-id=\"0cc839c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a14063b elementor-widget elementor-widget-template\" data-id=\"a14063b\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1130\" class=\"elementor elementor-1130\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21af786d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no e-con e-parent\" data-id=\"21af786d\" data-element_type=\"container\" data-settings=\"{&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1a87d514 e-con-full e-flex wpr-particle-no wpr-jarallax-no e-con e-child\" data-id=\"1a87d514\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c5ad7b elementor-widget elementor-widget-gum_heading\" data-id=\"53c5ad7b\" data-element_type=\"widget\" data-widget_type=\"gum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gum-widget-title\"><h2 class=\"section-main-title size-default\"><span class=\"prefix\">Frequently <\/span><span class=\"maintitle\">Question <\/span><span class=\"subfix\">Ask<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26f6590d elementor-widget elementor-widget-text-editor\" data-id=\"26f6590d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tGet quick answers to the most common questions about setup, service, and support. We make it easy to understand your internet service and stay connected without confusion.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64feb101 elementor-widget__width-inherit elementor-widget elementor-widget-elementskit-accordion\" data-id=\"64feb101\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e2c5285b8ba\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-64feb101\">\n                        <a href=\"#collapse-cd200ad69e2c5285b8ba\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-cd200ad69e2c5285b8ba\" aria-expanded=\"true\" aria-controls=\"Collapse-cd200ad69e2c5285b8ba\">\n                            \n                            <span class=\"ekit-accordion-title\">Where can I find my WiFi password?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M413.1 222.5l22.2 22.2c9.4 9.4 9.4 24.6 0 33.9L241 473c-9.4 9.4-24.6 9.4-33.9 0L12.7 278.6c-9.4-9.4-9.4-24.6 0-33.9l22.2-22.2c9.5-9.5 25-9.3 34.3.4L184 343.4V56c0-13.3 10.7-24 24-24h32c13.3 0 24 10.7 24 24v287.4l114.8-120.5c9.3-9.8 24.8-10 34.3-.4z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-cd200ad69e2c5285b8ba\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-64feb101\" data-parent=\"#accordion-69e2c5285b8ba\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Your WiFi password is usually printed on a sticker on the bottom or side of your router. It may be labeled as <strong>\u201cWireless Password,\u201d \u201cWiFi Key,\u201d<\/strong> or <strong>\u201cWPA Key.\u201d<\/strong><br \/>If the password was changed during installation, Northwest Ohio Broadband may have provided it on your setup paperwork or left it on a card near your equipment.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-64feb101\">\n                        <a href=\"#collapse-72c6c4f69e2c5285b8ba\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-72c6c4f69e2c5285b8ba\" aria-expanded=\"false\" aria-controls=\"Collapse-72c6c4f69e2c5285b8ba\">\n                            \n                            <span class=\"ekit-accordion-title\">My internet appears to be offline. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M413.1 222.5l22.2 22.2c9.4 9.4 9.4 24.6 0 33.9L241 473c-9.4 9.4-24.6 9.4-33.9 0L12.7 278.6c-9.4-9.4-9.4-24.6 0-33.9l22.2-22.2c9.5-9.5 25-9.3 34.3.4L184 343.4V56c0-13.3 10.7-24 24-24h32c13.3 0 24 10.7 24 24v287.4l114.8-120.5c9.3-9.8 24.8-10 34.3-.4z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-72c6c4f69e2c5285b8ba\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-64feb101\" data-parent=\"#accordion-69e2c5285b8ba\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Start by checking your router and power supply. Make sure everything is plugged in securely and that no power strips are switched off.<br \/>Next, restart your router by unplugging it for 10\u201315 seconds and plugging it back in.<br \/>If the service still doesn\u2019t return after a few minutes, there may be an area-wide outage \u2014 simply contact Northwest Ohio Broadband and we\u2019ll check your connection.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-64feb101\">\n                        <a href=\"#collapse-6b3f60969e2c5285b8ba\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6b3f60969e2c5285b8ba\" aria-expanded=\"false\" aria-controls=\"Collapse-6b3f60969e2c5285b8ba\">\n                            \n                            <span class=\"ekit-accordion-title\">What if I can\u2019t reach anybody?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M413.1 222.5l22.2 22.2c9.4 9.4 9.4 24.6 0 33.9L241 473c-9.4 9.4-24.6 9.4-33.9 0L12.7 278.6c-9.4-9.4-9.4-24.6 0-33.9l22.2-22.2c9.5-9.5 25-9.3 34.3.4L184 343.4V56c0-13.3 10.7-24 24-24h32c13.3 0 24 10.7 24 24v287.4l114.8-120.5c9.3-9.8 24.8-10 34.3-.4z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6b3f60969e2c5285b8ba\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-64feb101\" data-parent=\"#accordion-69e2c5285b8ba\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If our support line is busy or after-hours, leave a message and our team will return your call as soon as possible.<br \/>You can also check for outage updates or send us a message through our website or customer portal. Northwest Ohio Broadband monitors support requests and responds as quickly as possible.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-64feb101\">\n                        <a href=\"#collapse-7d55eac69e2c5285b8ba\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7d55eac69e2c5285b8ba\" aria-expanded=\"false\" aria-controls=\"Collapse-7d55eac69e2c5285b8ba\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I know if my router is working \/ has power?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M413.1 222.5l22.2 22.2c9.4 9.4 9.4 24.6 0 33.9L241 473c-9.4 9.4-24.6 9.4-33.9 0L12.7 278.6c-9.4-9.4-9.4-24.6 0-33.9l22.2-22.2c9.5-9.5 25-9.3 34.3.4L184 343.4V56c0-13.3 10.7-24 24-24h32c13.3 0 24 10.7 24 24v287.4l114.8-120.5c9.3-9.8 24.8-10 34.3-.4z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7d55eac69e2c5285b8ba\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-64feb101\" data-parent=\"#accordion-69e2c5285b8ba\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Look for the indicator lights on your router. A router with power will show at least one solid or blinking light.<br \/>If all lights are off, the device may not be receiving power \u2014 check the power cable, outlet, and any surge protectors.<br \/>If lights are on but the internet still isn\u2019t working, your router may just need a quick reboot.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-249af064 e-con-full e-flex wpr-particle-no wpr-jarallax-no e-con e-child\" data-id=\"249af064\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f5fbd4b e-con-full e-flex wpr-particle-no wpr-jarallax-no e-con e-child\" data-id=\"2f5fbd4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5b2808 elementor-widget elementor-widget-image\" data-id=\"5d5b2808\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc-1024x683.jpg\" class=\"attachment-large size-large wp-image-47\" alt=\"\" srcset=\"https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc-1024x683.jpg 1024w, https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc-300x200.jpg 300w, https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc-768x512.jpg 768w, https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc-1536x1025.jpg 1536w, https:\/\/nwohiobb.com\/wp-content\/uploads\/2025\/11\/happy-multicultural-businesspeople-showing-winner-2024-11-17-20-57-36-utc.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0cd3d0 elementor-view-stacked elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"1b0cd3d0\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStill Need Our Help?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCall: 419-678-0178\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a972108 elementor-align-justify elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"6a972108\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nwohiobb.com\/?page_id=551\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/pages\/1121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/nwohiobb.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1121"}],"version-history":[{"count":4,"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/pages\/1121\/revisions"}],"predecessor-version":[{"id":1138,"href":"https:\/\/nwohiobb.com\/index.php?rest_route=\/wp\/v2\/pages\/1121\/revisions\/1138"}],"wp:attachment":[{"href":"https:\/\/nwohiobb.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}